2013-08-21 - 8603.100 - Service Request - ROY110 is failing when it is run #CrystalReportsSupport

SERVICE REQUEST

8603.100 - ROY110 is failing when it is run

Problem Summary

ROY110 report is failing for some of the parameter values in Development and Production BOBI 4.0 server that needs to be fixed.

Admin Info

Purpose
 ROY110 is failing when executed
Requested by
 Ann Godfrey
Issue Date
 08/21/2013
Resolved by
 Praveen Guntuka
Resolved Date
 08/21/2013
Document Status
 Complete

Detailed Problem Description

1. Need to check the root cause of the issue.
2. Need to check whether all the servers are up and running.
3. Need to check the functionality of the report.
4. Need to schedule the report in different formats.
5. Need to schedule the report for different destinations.

Error Message:
ROY110 report is failing for some of the parameter values in Development and Production BOBI 4.0 server that needs to be fixed.
Below are the Error message screen shots:
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Solution Analysis and Recommendations

1. Need to check the report functionality.
2. Need to schedule the report in different formats
3. Need to schedule the report for different destinations.

Test Plan

SNo.
 Test Scenario
 Expected Results
1.
 Report Format.
 As per NEC Crystal standards.
2.
 Execute Crystal Report in Crystal Designer tool after changes.
 Report should execute successfully in Crystal Designer tool.
3.
 Schedule the Report in NEC BI Launch Pad.
 Report should execute successfully in NEC BI Launch Pad.

Resolution

1. Need to schedule the report with output format as Crystal Report.
2. Need to check the data and functionality of the report in the Crystal Report designer.
3. Need to change the formulas accordingly to execute the report successfully.
4. Need to schedule the report in development BOBI 4.0 Enterprise server.

Release Information

None